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If you have a warranty claim or want to return a product, please email us at care@bikaye.com. You may also mail us at our operations office 119, Punjanplaza, Near Vanmali Junction

Surat,395006.

RETURNS

7 days easy returns policy subject to the following conditions: 

-The product must be returned without any scratches or damage.

-Must be returned in its original packaging. 

-Must not be a sale item. All products on sale are non-refundable. 

-Must not be a custom engraved product. No returns or exchange for custom engraved products. 

All products have to be returned by the customer to the following address:

119, Punjanplaza, Near Vanmali Junction Surat,395006.  All returns, exchange and warranty claims will be processed after examining the claim and approval from us.

If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement for your order.

REFUND

Refund process is subject to the following conditions: 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

-Your refund will be processed within 3-4 working days of receiving your product. Refunds are credited to your bank account and may take up to 3 days to reflect in your account. A credit applied to your credit card or other methods of payment may take an additional 7-10 days for the refund to reflect in your account.

All sale items are non-refundable.

All custom engraved products are non-refundable.

In case any refund/exchange claim is made after 7 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.

Refunds are only issued for products purchased directly from our website www.bikaye.com. Returns and refund of products purchased from re-sellers of our products must be addressed to the re-seller.

No refund claims can be made based on the color and texture of wood. The color and texture of wood grain will vary from product to product. This is the characteristic of all natural products and it makes your product unique. The color of the products may vary according to the calibration of your screen.

Our sunglasses are handcrafted from wood. The fit of the model may vary slightly due to the nature of wood.

We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.

CANCELLATIONS

If you want to cancel your order for any reason, please send an email to care@bikaye.com. Cancellation of orders for customized products will be subject to our approval and personalization charges will be applied. Refund for cancelled orders will be processed within 1 week. It may take an additional 6-15 days for the amount to reflect in your account depending on your bank.